Cake FAQ’s


Frequently asked questions

Please fill out the contact form or send me a message detailing the event date, servings required, The flavour/Flavours you have in mind, venue and any design ideas you have. I can then respond to you with an accurate quote. Alternatively you can contact me by telephone. or through facebook messenger to Mel’s amazing cakes.

I always aim to respond within 48hrs.

For your wedding cake, I recommend booking your date as far ahead as possible Usually between 6-18 months . Dates do fill up fast especially in the summer months but It’s always worth checking with me as I do sometimes have late availability. You can reserve your wedding date for £50 Which will be taken off your final quote,and decide on a design later.Please contact me to book your free no obligation consultation.

For celebration cakes I recommend a minimum of 3-6 weeks. Popular dates do fill up months in advance so it’s never too early to book your cake. You can reserve your date for £20 which will be taken off your final quote so you can decide on a design later. I do sometimes have late availability, please contact me and i will check my availability for your date.

I offer a design consultation for yourself and one guest (I can accommodate a maximum of 4 but I will need prior notice). This usually lasts 30 mins to an hour, which is plenty of time to discuss the design of your cake.

As well as looking at my portfolio, it is also recommended that you bring with you any inspiration you have to help me design your perfect wedding cake. This could include: Photos of your dress, bridesmaid’s dresses or fabric sample, colour samples, invitation, pictures of flowers to be used any pictures of similar cakes for inspiration.

At your consultation you will receive 4 complimentary samples of cake to try. If you require specific flavours please let me know in advance, otherwise I will try and provide as wide a selection as possible. Please Take a look at my yummy flavour list to help you choose.

Along with any inspirational sources that may influence your cake design, the following factors need to be discussed to help with the design process:

Number of guests to your event. Whether the cake will be served at your wedding breakfast or later in the evening when you may have more guests in attendance. Is the cake going to be served as a dessert? as you will need a bigger slice to the traditionally served finger portion.

Do you have a budget in mind? I can usually cater for most budgets and an idea of your budget will help me to know what techniques and designs can be used.

After your consultation I will sketch your design for you and email it to you along with your cake quote. If there are details that you would like to change then please note that your quote May be amended accordingly.. A £100 deposit is required to book your wedding cake with the remaining balance due no later than 10 days prior to your wedding date (deposits are non-refundable/non-transferable)

I can sometimes deliver your Celebration cake but due to my very limited availability I ask that, wherever possible, your cake is collected. Your cake will always be boxed and constructed so that it is safe to travel. I recommend that the cake is placed on a completely flat surface – I find the boot of the car is the best place, it is helpful to have other items in the boot to help keep the cake box in position – smaller cakes can sometimes fit in the passenger footwell. I will carry your cake out to your car and make sure it is sent on its way safely. Please rest assured that if I felt your cake needed any special attention or assembly I will include delivery in your quote.
Absolutely! If you are having more than one tier then why not offer your guests a different flavour? of course this means they may wish to try more than one slice ! Check out my flavour list for all my mouth watering cake flavours.
Once you have taken possession of your cake please keep it in its box until required and place on a flat surface. Cakes should be kept in a cool room, away from direct sunlight and moisture until ready to display.
DO NOT PUT IT IN THE FRIDGE – This will cause moisture to attach to the icing and could ruin the decoration.
Your cake will be at its best for up to 4 days after your event, and left over cake must be stored in an airtight container.
Allergies & Special Dietary Requirements

Unless you have informed us of any dietary requirements, all cakes made by Mel’s Amazing cakes contain the following allergens: CEREAL CONTAINING GLUTEN, MILK and EGGS and are made in an environment that handles NUTS, SOYA and ALCOHOL.

Nut-free, dairy-free and gluten-free cakes can be made on request and whilst every effort is made to keep these products separate, we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of product

Mel’s Amazing cakes accepts no liability for customers suffering allergic reactions from eating our cakes.

It is the responsibility of the customer to inform Mel’s Amazing cakes of any special dietary requirements in advance.

Yes of course, cakes can look amazing with fresh flowers as well as sugar and silk flowers. I will liaise with your florist to determine the type of flowers to be used, amount and size of flowers needed.

The cost of fresh flowers is not included in the cake price. The cost of fresh flowers needs to be settled with your florist. Please note some flowers are toxic . It is the customer’s responsibility to ensure that any fresh flowers displayed on or next to the cake do not contain pesticides ( I recommend using organic flowers) and are food-safe. Mel’s Amazing cakes can take no responsibility for the flowers being food-safe. Please check with your florist

CELEBRATION CAKES
To confirm your order a 50% deposit is required.

Deposits are non-refundable. The final payment is due upon collection of your cake. If your order is being delivered ,the balance is due no later than the day before delivery.

WEDDING CAKES

To confirm your order a Deposit of £100 is required. The final payment of the balance is due, at the latest, 10 days before delivery or collection. Payment can be made earlier if you wish.

 

Failure to complete payment before the date stated may result in your cake order being cancelled.

Payment of deposits and balances can be paid by bank transfer to

Mel’s Amazing Cakes

sort code 20-25-69, account no 23624005

by Paypal to mel@melsamazingcakes.com

by Mastercard, Maestro, Visa, and American Express by calling 01244900000 during business hours
or at my Studio (by appointment only)

or cash At my studio ( by appointment only)

To discuss payments please contact mel@melsamazingcakes.com

Please use my Cake Portion Guide for cake sizes and servings when trying to determine the right size cake for your event. If you have any questions, please feel free to contact me. My serving chart and sizes are industry standard. If you want bigger slices, you need to account for that and choose a larger size cake to accommodate the serving size you want.

The industry standard for fruit cakes and wedding cakes is a finger portion which is a 1″ by 1″slice and for celebration and birthday cakes a party portion 1″ by 2″ slice. If you are serving your wedding cake as a dessert then I recommend a party size portion.

Please note that all my square and round cakes are two 2″ cakes, which are torted to give you 4 layers of cake and 3 layers of filling. These cakes will range between 4.5 and 5 inches tall.

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All of our beautiful cakes are made by hand to your exact requirements and are guaranteed to be delicious!

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